SuperPe Marketplace Private Limited (SuperPe) Cancellation Policy

We understand that plans can change, and we strive to accommodate such changes with minimal inconvenience to both our customers and sellers. This Cancellation Policy aims to balance flexibility for the customer with the commitment made to sellers upon order placement. By using SuperPe's services, you agree to this Cancellation Policy, which is part of our Terms of Service.

Cancellation Window

1.1. We offer a 24-hour window from the time of order placement during which you can cancel your order without any hassle. This policy is designed to provide you with flexibility while also respecting the seller's time and resources. It's important to note that this window is contingent upon the order not having been processed or dispatched by the seller, as these actions typically incur costs and logistics that cannot be reclaimed.

Custom Orders

2.1. We understand that custom and personalized orders are unique and often involve special preparation and materials. Given their bespoke nature, these orders may be subject to distinct cancellation terms. These specifics will be transparently provided on the product page at the time of purchase, allowing you to make an informed decision. We encourage you to review these terms carefully, as they take precedence over our standard cancellation policy.

Cancellation Process

3.1. To initiate a cancellation, you must directly reach out to the seller through our platform's integrated messaging system within the defined cancellation window. This direct line of communication ensures that your request is promptly addressed by the seller. We facilitate this process to ensure clarity and efficiency, but please be aware that the ultimate confirmation of cancellation will come from the seller, based on the status of your order.

Refunds for Cancelled Orders

4.1. In the event of a successful cancellation, we are committed to ensuring that you receive a prompt return of funds. The returned amount will be credited back to your original payment method within 5-7 business days. This timeframe allows for the necessary processes to be completed and for the funds to be accurately returned to your account. We strive for transparency and efficiency in this process to maintain trust and satisfaction.

Late Cancellations

5.1. We recognize that there may be instances where a cancellation request is made beyond the designated 24-hour window. In such cases, the cancellation is subject to the seller's discretion and may incur a restocking fee. This fee is determined by the seller and accounts for the resources and efforts expended in preparing the order up to that point. The specifics of these terms will be outlined in the seller's policies, which we encourage you to review prior to making a purchase.

Non-refundable Items

6.1. Certain items may be non-refundable, including but not limited to digital downloads and certain custom-made products. These exceptions will be clearly marked on the product page.

We reserve the right to update or modify this Cancellation Policy at any time without prior notice. Your continued use of SuperPe's services following any such changes constitutes your agreement to follow and be bound by the policy as changed.

Seller Confirmation

7.1. Cancellations are subject to seller confirmation. Once a cancellation request is made, it is sent to the seller for approval. This process ensures that sellers are immediately informed of any changes and can halt any further processing or shipping activities, preventing unnecessary logistics costs and effort. Sellers are encouraged to respond to cancellation requests promptly to support a smooth customer experience.

Immediate Cancellations

8.1. For orders that require immediate cancellation due to an error in the order details or a change in customer preference, we advise customers to contact SuperPe customer service directly. This expedited communication channel aims to address urgent cancellation requests more swiftly, increasing the likelihood that the order can be cancelled before it is processed or dispatched by the seller. This service is part of our commitment to customer satisfaction and efficient resolution of potential issues.