SuperPe Marketplace Private Limited (SuperPe) Return and Replacement Policy

General Policy Overview:

At SuperPe Marketplace Private Limited, operating under the brand name SuperPe, we are committed to ensuring the satisfaction of our customers. However, due to the nature of the products we deal with, including perishables, groceries, departmental store items, food supplies, construction material, and interior design products, all items are deemed non-returnable once purchased.

Non-Returnable Categories:

• Perishables and Groceries: Due to health and safety concerns, these items are non-returnable. This includes all food items, fresh produce, and any perishable goods.
• Departmental Store Items: Products purchased from departmental stores, including but not limited to, clothing, home essentials, and miscellaneous goods, are non-returnable.
• Food Supplies: All food supplies, including bulk purchases, are non-returnable.
• Construction Materials: Items such as cement, bricks, wood, and other construction materials are non-returnable.
• Interior Design Products: Products related to interior design, including decor items, furniture, and fixtures, are non-returnable.

Exceptions to the Policy:

In the rare event that you receive a product that is physically damaged, has missing parts or accessories, is defective, or different from their description, please contact our customer support within 5 days of delivery. In these exceptional cases, SuperPe reserves the right to pick up the item to perform additional quality checks on our end before processing any refund.

Personal Responsibility in Returns:

For electronic devices or products that store personal information, the customer is responsible for deleting all personal data and restoring the device to factory settings before attempting a return in exceptional circumstances.

Customer Support:

For any queries, issues, or assistance, customers can reach out to our dedicated support team.
Phone: +919000400804
Email: support@superpe.in

Policy Prevalence:

This return policy is overarching and supersedes any previous policies or understandings. For specific product categories, the non-returnable nature of the products as outlined in this policy will prevail.

Acknowledgment of Terms:

By purchasing from SuperPe, customers acknowledge and agree to this non-returnable policy. It is the customer's responsibility to review this policy before making a purchase.

Policy Update and Notification:

SuperPe Marketplace Private Limited reserves the right to modify this policy at any time. Any changes will be communicated through our official channels and updated on our website.