Shipping

Shipping Policy

SuperPe Marketplace Private Limited (SuperPe) Shipping Policy

Welcome to Superpe! This Shipping Policy outlines the shipping terms and conditions within our marketplace. By using Superpe's services, you agree to this Shipping Policy, which is part of our Terms of Service.

  1. General Shipping Information

1.1. Superpe partners with Sellers to offer a wide range of products where the same offered by the sellers, solely. The shipping times, costs, and carriers may vary depending on the Seller's location, the destination address, and the product type. 1.2. Estimated delivery times are provided on each product page and during the checkout process. Please note that these are estimates and actual delivery times may vary. 1.3. Superpe and its Sellers strive to process and ship orders promptly, but we cannot guarantee same-day shipping.

  1. Shipping Costs

2.1. Shipping costs are calculated based on the weight, dimensions, and destination of the items in the order, as well as the shipping speed selected by the buyer. 2.2. Some Sellers may offer free shipping on their products or orders exceeding a certain amount. Please refer to the product page for specific shipping cost details.

  1. Shipping Methods

3.1. Superpe's Sellers offer a variety of shipping methods, including but not limited to standard, expedited, and priority shipping. Availability of shipping methods depends on the Seller's options. 3.2. The choice of carrier is typically at the discretion of the Seller unless a specific carrier is requested at the time of purchase and agreed upon by the Seller.

  1. International Shipping

4.1. Sellers on Superpe may offer international shipping. International shipments may be subject to customs duties, taxes, and other fees not included in the total price at checkout. Buyers are/might be responsible for these additional charges. 4.2. Please be aware that international shipping times can vary significantly due to customs and import processes in the destination country.

  1. Order Tracking

5.1. Once an order is shipped, the Seller will provide a tracking number via email, allowing the buyer to track the shipment's progress. Tracking availability may vary depending on the shipping method and carrier.

  1. Shipping Delays

6.1. While our Sellers aim to meet estimated delivery times, delays can occur due to factors such as weather, carrier issues, and customs clearance. Superpe is not responsible for such delays but will assist in resolving shipping issues where possible.

  1. Lost or Damaged Packages

7.1. In the event of a lost or damaged package, please contact the Seller directly to report the issue. Sellers are responsible for resolving such matters, which may include sending a replacement item or issuing a refund. 7.2. Claims for lost or damaged items must be reported within a specific timeframe, typically within 30 days of the estimated delivery date.

  1. Returns and Exchanges

8.1. Returns and exchanges are subject to the Seller's return policy. Please refer to the Seller's return policy for instructions and conditions.

  1. Refunds

9.1. Refunds and exchanges are subject to the Seller's refund policy. Please refer to the Seller's refund policy for instructions and conditions.

  1. Shipping and Delivery Timelines

10.1. The delivery timelines for orders placed on SuperPe Marketplace vary and are influenced by several factors, including the Seller's processing time, the selected shipping method, and the destination address. SuperPe and its Sellers aim to ensure timely delivery.Typically takes 3-7 business days for domestic shipments and 10-20 business days for international shipments, depending on the destination country and customs processing.

  1. Customer Service

11.1. For questions or concerns regarding shipping, please contact the Seller directly through the contact information provided on their Seller profile page. For issues unresolved by the Seller, you may contact Superpe Customer Service for assistance.

This Shipping Policy is subject to change without notice. The use of Superpe's services following any changes indicates your acceptance of those changes. We encourage you to review this Shipping Policy periodically.