Privacy Policy

LAST UPDATED ON 26th January 2024

This Privacy Policy includes crucial information regarding your personal data, and we encourage you to read it thoroughly.

The entities comprising Superpe Marketplace Private Limited, operating under the brand name of SuperPe, its subsidiaries, and affiliated companies (collectively referred to herein as "the Company," "SuperPe," "We," "Us," or "Our"), place paramount importance on safeguarding the privacy and security of your personal information ("Personal Data"). We prioritize establishing and maintaining your trust.

This Privacy Policy ("Privacy Policy" or "Policy") outlines the methods and principles governing our collection, use, processing, and disclosure of your Personal Data in connection with your use of our products, services, and our website. Please note that this Policy does not apply to our partners, each of whom may maintain their own privacy policy. In situations where you interact with such partners, we strongly encourage you to review the privacy policy applicable to that particular site, service, or interaction.

By using our products, services, and website, you hereby acknowledge that you have read, understood, and agree to the processing of your Personal Data in accordance with the terms of this Privacy Policy and our Terms of Use.

Collection of Information

Pursuant to this Policy, SuperPe collects and processes the undermentioned types of information.

A. User-Provided Information

For utilizing the SuperPe application, it is a prerequisite for you to share specific data during the registration phase and for your activities on the application.

For registration purposes, we may collect personal details such as your name, mobile number, email ID, date of birth, and Permanent Account Number (PAN).

For providing certain services, we may require supplementary information, including but not limited to your residential address and any other officially valid documents (OVDs).

Not sharing the requisite data may lead to certain features being restricted, unavailable, or unusable. For instance, withholding your address would render e-commerce transactions involving delivery impossible to complete.

Where you opt to provide any device permissions such as contact list, photos, camera, location, microphone, SMS, storage, phone calls, and NFC, SuperPe may retrieve, retain, and use the data sourced through such device permissions.

You retain the right to revoke the aforementioned access by amending access permissions within your device's settings.

B. Information Generated Through the Use of the SuperPe Application

Through your utilization of our application or website, we gather information such as:

  • Details pertaining to the services you avail via the SuperPe application, your interactions with the application, rewards claimed, and transactional details relating to your usage of our services or the services offered through our partners. This encompasses the types of services you request, your chosen method of payment, the amount, and other related transactional and financial data. You will also generate data during your general interaction with SuperPe, including during customer support instances.
  • When you access our application or websites, we may log specific information including but not limited to your IP address, browser type, mobile operating system, the manufacturer and model of your mobile device, geolocation, preferred language, access time, and duration of use.

C. Information We Collect From Third Parties

Upon receiving your explicit consent, we may request certain third parties to provide information about you to furnish specific services and authenticate your information.

  • To assist in login and user verification on third-party applications.

Utilization of Information

The collected information may be utilized, stored, and processed by us to (1) deliver, personalize, measure, and enhance our products and services and (2) establish and sustain a secure and trusted environment on SuperPe, including compliance with our legal obligations and adherence to our policies.

A. Deliver, Personalize, Measure, and Enhance Services Offered Through the SuperPe Application

We may employ your personal data for the execution of the contract of services via the SuperPe application, in legitimate business interests, and for regulatory compliance purposes.

Your Personal Data will be instrumental in creating and updating your account, delivering services, processing your transactions, and for essential internal functions such as software bug troubleshooting, operational problem resolution, data analysis, testing, research, usage and activity trend monitoring, and analysis. Additionally, we may use your Personal Data to carry out data analytics to improve the user experience, enhance performance, and accomplish desired results. We will pseudonymize/anonymize your data wherever possible to uphold your privacy.

With your explicit and prior consent, we may use the information generated by your usage of our application, excluding data collected from other sources such as emails, etc., for promotional purposes. This consent is entirely voluntary, and you can opt-out of receiving marketing materials from us at any time by following the unsubscribe instructions provided, indicating your preference when we call you, or directly contacting us. If you wish to remove your contact information from all our lists and newsletters, please click the unsubscribe link provided in the emails or send an email request to support@superpe.in.

B. Establish and Maintain a Secure and Trusted Environment on SuperPe

  • We may use your Personal Data, generated as a result of payment services availed by you, to ensure compliance of your access and use of payment services with our legal obligations (such as anti-money laundering regulations). We may share such information with our advisors, third-party service partners, and providers to facilitate a seamless user experience.
  • We may employ this information to detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
  • The information we collect (including recordings of customer support calls and chats) may be used to assist you when you contact our customer support services, to investigate and address your queries, and monitor and improve our customer support responses. This information may also be used for staff training, quality assurance, or to retain evidence of a specific transaction or interaction.

C. Disclosure and Sharing of Data with Third Parties

Several SuperPe products, including but not limited to various services offered through the SuperPe application, are offered in association with other commercial partners of SuperPe. When you avail such products or services, any data you provide and the data collected from your use of the application shall be shared with the respective third parties with whom SuperPe has partnered. Their usage of this data will be governed by their terms and conditions and privacy policy, including sharing with their subcontractors, if any.

In compliance with the law, we may need to disclose your Personal Data to the relevant regulatory authorities.

Subject to your explicit consent, we may disclose certain information created by your use of our application to SuperPe's group entities and partners that are not acting as our suppliers or business partners. For clarity, we do not sell or lease such information.

Some of our reward promotions/campaigns/programs/related events may be co-branded or sponsored by third parties and us. If you opt-in for such reward promotions/campaigns/programs/associated events, please note that your information may be collected and shared with those third parties. We advise familiarizing yourself with their privacy policies to understand how they will handle your information.

We may display targeted or non-targeted third-party online advertisements on the SuperPe app. We may engage in collaborations with other website/app operators. We encourage you to familiarize yourself with their advertising practices, including the types of information they may collect. No Personal Data is shared with any third-party online advertiser. SuperPe does not provide any information about your usage of the SuperPe application to such third-party online advertisers.

Cookies

Cookies are small blocks of data created by a web server while a user is browsing a website and placed on the user's device. We utilize cookies to accumulate small fragments of information on designated portions of the application to facilitate analysis of application Services, user engagement, and measurement of promotional effectiveness. Kindly note that specific features offered through the application are only available via a "cookie."

Cookies are used to reduce the frequency of password entry during a session. Cookies further assist us in obtaining information beneficial for tailoring Services more precisely to your interests. You have the discretion to decline our cookies if your device allows, although this may limit your ability to utilize certain features on the application, and you may need to provide your password more frequently during a session.

Security

We adopt reasonable safeguards to protect your personal data from unauthorized access, use, and disclosure. We are committed to preserving the integrity of your Personal Data and maintaining its accuracy. We adopt reasonable physical, administrative, and technical safeguards to protect your Personal Data from unauthorized access, use, and disclosure. For instance, sensitive personal data such as credit card information is encrypted when transmitted over the internet. Furthermore, we ensure that our commercial partners and vendors safeguard such information. We anonymize or pseudonymize your data wherever feasible to uphold your privacy.

We integrate security measures at multiple levels within our products and employ state-of-the-art technology to ensure robust security measures in our systems. This comprehensive security and privacy design allows us to defend our systems from potential threats. More details regarding this can be found here.

When using the application, you may encounter links to third-party websites/apps not affiliated with SuperPe. Please note that SuperPe holds no responsibility for their privacy practices, content of those other websites, or any acts/omissions by such third parties during your transaction with them.

If you are a security enthusiast or researcher and detect a potential security vulnerability within SuperPe's products, we urge you to responsibly report the issue to us. Kindly submit a detailed bug report, including steps required to reproduce the vulnerability, to us at support@superpe.in. We pledge our best efforts to investigate and rectify legitimate issues within a reasonable timeframe while requesting you not to disclose it publicly.

Account Termination

We provide an option to all our users to delete or terminate their account, as well as reactivating it when required. We extend an option to all our Users to petition for the deletion of their account via the support section of the SuperPe application. Upon receiving such a request, all information corresponding to the specific account, including but not to limited to profile details, card data, reward specifics, referral data, and other related information, will be eradicated.

There might be scenarios where we may not be able to execute account deletion, such as if there exists an outstanding dispute, unresolved claims attached to your account, or if retaining certain information is deemed necessary for regulatory compliance, legitimate business interests like fraud prevention, enhancing user safety and security. Notwithstanding, upon resolution of the obstruction preventing deletion, the relevant information is promptly deleted and cannot be retrieved thereafter.

In addition to this, you have the opportunity to request an account deactivation/archival. This will provisionally inhibit your access to the SuperPe application until you forward a re-activation request to support@superpe.in and successfully reactivate your account.

Access and Queries

We support and encourage all users to contact us for questions, concerns, or suggestions relating to our privacy policy. Under certain circumstances, you might be able to view or modify your personal data online. If your information is not accessible online, and you desire to procure a copy of specific information you provided to us, or if you become aware of inaccuracies in the data, we encourage you to reach out to us forthwith for correction.

Before we can supply you with any information or rectify any inaccuracies, we may ask you to validate your identity and provide additional details to confirm your identity and facilitate our response to your request. We commit to reaching out to you within 30 days of your request.

For questions, concerns, or suggestions relating to our Privacy Policy, we can be contacted via the details on our "Contact Us" page or at support@superpe.in. Our helpline number is +919000400804.

Retention

Personal Data will be retained only for the duration necessary to fulfill the purposes elucidated in this Privacy Policy, unless a longer retention period is necessitated by law or for directly related legitimate business purposes. Once the Personal Data is no longer required, it will be disposed of securely.

Modifications to Privacy Policy

SuperPe reserves the right to alter, modify and amend this policy at any point in time, taking effect immediately after updating. We advise you to periodically review this page for the most recent information on our privacy practices. Your usage of the SuperPe application shall be deemed to be consent to the Privacy Policy as modified from time to time.

Compliance

We ensure adherence to industry-standard best practices and applicable controls in line with the required certifications. Our company is in full compliance with ISO 27001, VAPT, SAR, CISA, & PCI DSS certifications, demonstrating our commitment to maintaining and implementing requisite Privacy and Information Security policies and procedures. We ensure adherence to industry-standard best practices and applicable controls in line with these certifications.

Grievance Redressal

In the event of any grievance pertaining to our privacy policy or practices involving the usage of data, you may contact us at support@superpe.in. We are committed to resolving grievances within a period of one month from the receipt of the grievance.

CONSENT IN RELATION TO ACCESS TO CREDIT INFORMATION THROUGH EXPERIAN

  • This End User Agreement (the "Agreement") is made between you (the "User" or "You") and Superpe Marketplace Private Limited(herein reffered to as Superpe),a private limited company having its registered office at 138/12, 3rd Floor, 4th Main Rd, Rajaji Nagar Industrial Town, Rajajinagar, Bengaluru, Karnataka 560010. ("Superpe", "Us" or "We", which term shall include its successors and permitted assigns). The User and Superpe shall be collectively referred to as the "Parties" and individually as a "Party". You hereby consent to Superpe being appointed as your authorised representative to receive your Credit Information from Experian for the purpose of Customer checking the credit score.

  • BY EXECUTING THIS AGREEMENT / CONSENT FORM, YOU ARE EXPRESSLY AGREEING TO ACCESS THE EXPERIAN CREDIT INFORMATION REPORT AND CREDIT SCORE, AGGREGATE SCORES, INFERENCES, REFERENCES AND DETAILS (AS DEFINED BELOW) TOGETHER REFERRED AS "CREDIT INFORMATION". YOU HEREBY ALSO CONSENT TO SUCH CREDIT INFORMATION BEING PROVIDED BY EXPERIAN TO YOU AND Superpe BY USING EXPERIAN TOOLS, ALGORITHMS AND DEVICES AND YOU HEREBY AGREE, ACKNOWLEDGE AND ACCEPT THE TERMS AND CONDITIONS SET FORTH HEREIN.

Terms and Conditions:

  • Information Collection, Use, Confidentiality, No-Disclosure and Data Purging Superpe shall access your Credit Information as your authorized representative and Superpe shall use the Credit Information for limited End Use Purpose consisting of and in relation to the services proposed to be availed by you from Superpe.

  • We shall not aggregate, retain, store, copy, reproduce, republish, upload, post, transmit, sell or rent the Credit Information to any other person and the same cannot be copied or reproduced other than as agreed herein and in furtherance to applicable law including the CICRA.

  • The Parties agree to protect and keep confidential the Credit Information both online and offline. The Credit Information shared by you, or received on by us on your behalf shall be destroyed, purged, erased immediately upon the completion of the transaction/ End Use Purpose for which the Credit Information report was procured, this period not being longer than 6 months.

Governing Law and Jurisdiction

  • The relationship between you and Superpe shall be governed by laws of India and all claims or disputes arising therefrom shall be subject to the exclusive jurisdiction of the courts of Mumbai.

Definitions:

  • Capitalized terms used herein but not defined above shall have the following meanings:

  • "Business Day" means a day (other than a public holiday) on which banks are open for general business in Mumbai.

  • "Credit Information Report" means the credit information / scores/ aggregates / variables / inferences or reports which shall be generated by Experian;

  • "Credit Score" means the score which shall be mentioned on the Credit Information Report which shall be computed by Experian.

  • "CICRA" shall mean the Credit Information Companies (Regulation) Act, 2005 read with the Credit Information Companies Rules, 2006 and the Credit Information Companies Regulations, 2006, and shall include any other rules and regulations prescribed thereunder.

  • PLEASE READ THE ABOVE MENTIONED TERMS AND CONDITIONS AND CLICK ON "ACCEPT" FOLLOWED BY THE LINK BELOW TO COMPLETE THE AUTHORISATION PROCESS/ FOR SHARING OF YOUR CREDIT INFORMATION BY EXPERIAN WITH Superpe IN ITS CAPACITY AS YOUR AUTHORISED REPRESENTATIVE.
  • BY CLICKING "ACCEPT" YOU AGREE AND ACCEPT THE DISCLAIMERS AND TERMS AND CONDITIONS SET OUT HEREIN.

ISSUED IN MEMBER INTEREST BY SUPERPE 2024