Seller Onboarding Policy

1. Introduction

• Purpose of the policy: To establish a structured process for onboarding new sellers to maintain the marketplace's integrity and customer satisfaction.
• Scope: Applicable to all prospective sellers intending to list products on SuperPe Marketplace.

2. Eligibility Criteria

• Legal age: Must be at least 18 years old.
• Valid business registration: Must provide proof of business registration applicable to the seller's jurisdiction.
• Tax compliance: Must possess a valid GSTIN (Goods and Services Tax Identification Number) as per Indian tax regulations.
• Bank account: Must have a bank account in the name of the business for transactions.

3. Registration Process

• Step 1: Complete the online application form on the SuperPe Marketplace website.
• Step 2: Submit required documents, including business registration, GST certificate, PAN card, and bank account details.
• Step 3: Agree to the terms and conditions, which include compliance with the marketplace’s operational guidelines and ethical standards.
• Step 4: Undergo a verification process, which may include background checks and a review of business practices.

4. Seller Training and Resources

• We will provide access to online training modules covering platform tools, product listing guidelines, pricing strategies, and customer service best practices.
• We will offer periodic webinars and Q&A sessions with experienced sellers and marketplace experts.

5. Listing Products

• Guidelines for product listings: Description, pricing, inventory, and imagery must meet specified quality standards.
• Prohibited products policy: A list of prohibited items that cannot be sold on the platform. The following categories of products are strictly prohibited on [Marketplace Name]:
• • Illegal Drugs and Drug Paraphernalia: This includes narcotics, steroids, and other controlled substances that are not prescribed by a licensed practitioner, as well as materials specifically designed for making, concealing, or using drugs.
• • Weapons and Ammunition: All types of firearms, explosives, ammunition, and other offensive weapons. This category also includes parts of weapons and items that can be used to assemble a weapon.
• • Hazardous Materials: Substances that could pose a significant risk to health, safety, or property when transported, including but not limited to, flammable, explosive, corrosive, and toxic materials.
• • Counterfeit and Unauthorized Goods: Any products that infringe upon another’s intellectual property rights, including counterfeit items, replicas, or unauthorized knockoffs.
• • Protected Wildlife and Related Products: Any part or product made from species protected under local and international law, including endangered species and pets that are not permitted for sale.
• • Adult Content and Pornography: Material that is pornographic or that depicts adult content, including explicit sexual content, services, or products.
• • Hate and Intolerance Promoting Items: Products that promote, support, or glorify hatred or violence towards any person or group based on race, ethnicity, religion, gender, gender identity, disability, or sexual orientation.
• • Illegal Services: Services that are illegal, including those that promote fraudulent schemes, phishing, or scamming.
• Approval process: Some product categories might require additional approval before listings go live.

6. Support and Dispute Resolution

• We will provide dedicated support channels for seller inquiries and technical assistance.
• The process for handling disputes between sellers and buyers or the marketplace is outlined in the Dispute Resolution policy

7. Policy Enforcement and Termination

• Regular audits and reviews will be conducted to ensure adherence to marketplace policies.
• Consequences of policy violations may result in temporary suspension, or permanent removal from the marketplace.
• Procedure for voluntary termination of seller accounts.

10. Amendments to the Policy

• We will notify sellers of any policy updates via email or through their seller dashboard.
• Sellers must agree to any revised terms and conditions to continue using the marketplace services.

Conclusion

This policy ensures that all sellers on SuperPe Marketplace are well-equipped and adhere to the highest standards, thus providing a trustworthy and efficient online shopping environment for customers. Sellers are encouraged to regularly review this policy and maintain compliance to enhance their success and reputation on the platform.